Support Ticket Email Notifications
Whenever a support ticket is opened with Urmobo, the client automatically receives a confirmation email containing the ticket number and details of the service.
Additionally, with every update made by our agents, a new email is sent with the progress (follow-up) of the ticket.
Important Note:
Support emails are not sent directly from Urmobo’s main domains (urmobo.com or urmobo.com.br).
They are sent through the service desk tool using the address:
Didn’t receive the emails?
If you are not receiving our messages:
Check your Spam or Junk mail folder.
Confirm that the address suporte@urmobo.com.br is not being blocked by filters or your corporate firewall.
If you still can’t find the emails, please contact us through other support channels (Chat or WhatsApp) so we can assist you with your ticket information.