Whenever a user needs support, the fastest way to get assistance is through the web portal by accessing the menu:
Help & Support > Technical Support.
There, several contact options are available, as described below:
Email: Communicate with our specialists to report issues or clarify doubts.
Note: Response times may be longer than chat channels, but email support is available 24/7.Chat: Integrated within the platform, you can ask questions to Odin (virtual assistant) or talk to one of our analysts.
(Recommended)WhatsApp: Chat directly with our support team.
(Recommended)Knowledge Base: Search articles related to the most frequently asked questions handled by technical support.
(Recommended)
Important:
Real-time support via WhatsApp and Chat is available Monday to Friday, from 8 AM to 10 PM (except holidays).
For other days, times, or non-urgent cases, please use email or consult the knowledge base.